General

Account Management

• How do I reset my password?
• What types of credit and debit cards can I use?
• Where can I see my transaction history?
• How do I change/manage my payment method?

Credit + Rewards

• Will my rewards credit ever expire?
• How do I earn credit?

Charges + Refunds

• Why is there a charge from LevelUp on my bank/credit card statement?
• What is the $1 charge on my account?
• I never spent this much at My Ceviche. Why is it appearing on my bank statement?
• I was double-charged! How do I get a refund?
• Why is there a charge from LevelUp on my bank/credit card statement?
• I don't recognize a charge on my account.

Security

• How do I add a security PIN to my app, and what if I forget it?
• Is the My Ceviche app secure?
• I Lost My Phone!